Frequently Asked Questions
This Agreement was last modified on 6th June 2025
Shipping Information
What Shipping Methods Are Available?
We make sure your order arrives safely and on time. All packages are shipped through a reliable delivery service to ensure fast and secure delivery.
🚚 Trusted Delivery Partners – Your orders are in safe hands from our door to yours.
💵 Cash on Delivery – Pay only when your order arrives—convenient and secure.
📦 Timely Dispatch – We process and ship your items as quickly as possible.
Your satisfaction starts with a smooth delivery experience!
How Long Will it Take To Get My Package?
You can expect to receive your order within 3–6 working days. We aim to process and ship your package as quickly as possible, so you can enjoy your purchase without delay.
📦 Fast dispatch
🚚 Reliable delivery
🕒 3–6 business days
How Do I Track My Order?
Once your order is dispatched, we’ll send you a tracking number so you can monitor your package every step of the way. Simply use the provided link to stay updated on your delivery status.
📦 Tracking details sent after dispatch
🔍 Real-time delivery updates
🛒 Peace of mind from checkout to doorstep
Do I Need A Account To Place Order?
No, you don’t! You can place an order as a guest quick, simple, and hassle-free. Just choose your items, provide your delivery details, and you’re good to go.
🛒 No sign-up required
🚀 Fast checkout
😊 Easy shopping experience
FAQ Second Version
What Shipping Methods Are Available?
We deliver your orders through Domex, with island-wide Cash on Delivery (COD) available for your convenience.
How Long Will it Take To Get My Package?
you will receive your product within 3-6 working days.
How Do I Track My Order?
Once your order has been packed and dispatched, we will provide you with a tracking number. You can easily track your package through the Domex website at https://domex.lk/
What if I received a damaged product?
If you received your items damaged in transit please contact us as soon as possible and let us know. Then, we will advise you on the next steps. Your goods may be eligible for replacement or refund
”Damaged items must be returned to us for inspection”
How Should I to Contact if I Have Any Queries?
please get in touch with us via ribbonit1@gmail.com
Do I Need an Account to Place an Order?
no, it is not mandatory to create an account.
How do I know if my order was confirmed
Our ordering system will automatically send you an email confirming that your order was successfully submitted. Please make certain that the email address you provide is correct. Upon processing, we will send you an additional email message confirming your order with applicable taxes and shipping charges calculated, and a shipping order number for your records.
what is your refund policy and who do I contact regarding returns?
If for some reason you need to return an item to Septal Wholesale please tell us the details of your particular situation to:
WhatsApp: +94767333308 | Email: team@ribbonitgifts.com
For our complete Returns and Cancellations Policy, click here.